About
With over a year of IT Helpdesk experience, I work daily on setting up routers, switches and Wi-Fi access points, configuring VLANs, and resolving network faults.
I completed the Cisco Networking Academy CCNA program, combining knowledge of TCP/IP, routing/switching and network security with hands-on practice. My goal is to grow in the field of network engineering.
Skills
Networking
- TCP/IP & IP addressing
- VLAN configuration
- Routing & Switching
- Router/switch setup
- Wi-Fi access point management
- Network troubleshooting
- CCNA
Systems & Support
- Windows administration
- User account management
- Backup & recovery
- POS systems support
- Printer & peripheral support
- Ticket-based support
- Technical documentation
Experience
IT Help Desk Support · Araz Supermarket LLC
Oct 2025 – Present · Azerbaijan- Provide technical support within the IT team for the supermarket's daily operations
- Support installation and maintenance of network devices (routers, switches, Wi-Fi access points)
- Diagnose and resolve faults in computer systems, network equipment and peripherals
- Support end users with POS systems, PCs and printers
- Configure and manage user accounts, email and access permissions
- Support backup and recovery of critical system data
- Document technical issues and solutions to improve IT processes
- Collaborate with team members to ensure uninterrupted IT operations
IT Help Desk Support · 166 Freight & Logistics
Mar 2025 – Oct 2025 · Baku, Azerbaijan- Resolved hardware and software issues for end users
- Participated in network device configuration
- Managed user accounts and maintained system performance
- Strengthened skills in Windows administration, network troubleshooting and IT infrastructure support
Certifications
- CCNA: Enterprise Networking, Security, and Automation
- CCNA: Switching, Routing, and Wireless Essentials
- CCNA: Introduction to Networks
- Networking Basics
- Network Addressing and Basic Troubleshooting
Education
Mingachevir State University
Bachelor's, Information Technologies
Sep 2019 – Jul 2023
Codev · Network Administrator
Mar 2025 – Jul 2025
Codev · IT Helpdesk
Sep 2024 – Jan 2025